Privacy policy

PRIVACY POLICY

This Privacy Policy details what information and how The Christmas Loft collects, uses, shares, and protects your information. By interacting with The Christmas Loft, Inc. through our website, products, and services, you agree to the use of your Information as described in this Privacy Policy. We may change or supplement this policy from time to time, so we encourage you to review this periodically. 

WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

If you are a visitor to our site, we may collect, record and analyze information about how you use our website. We gather data about the number of visitors and visits, geo-location data, length of time spent on the site, the sites from which visitors have come, as well as pages and links clicked. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

We may also collect and process any information that you volunteer to us in our website’s forms, such as when you sign up for information and newsletters, when you open a user account with us (even if you do not purchase anything), enter a contest or sweepstakes, respond to a survey, reply to our direct marketing campaigns (for example, by filling out a response card), fill out information in the checkout process (even if you do not complete a purchase), or participate in another site feature. The information collected and processed may include your name, address, phone number, and email address. You may, however, visit our site anonymously without providing this information.

On the other hand, if you purchase anything from us – whether on our website, over the phone, or through another means, we may collect your billing name, shipping name, billing address, shipping address, phone number(s), email address, and, when necessary, credit card information and date of birth. This information is necessary to process your order. After you have purchased a product from us, we may collect sales and services information relating to your purchases, including complaints and claims for warranty services. We may collect this information when you register on our website, place an order, or contact our customer hotlines. Finally, we may – directly or through third party services or websites – collect any reviews that you submit pertaining to our products or services.

We also collect information about gift recipients so that we can deliver the gift to its intended recipient. The information we collect about gift recipients is not used for marketing purposes.

 

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which we believe you are most interested, as well as to inform you of new products, services and events.
• To process your order and provide you with customer support, services such as warranties, refunds and product recalls, as well as product delivery.
• To provide you with information about our products and services through email, direct mail, and advertisements that you may see when browsing online.
• To administer a contest, sweepstake, promotion, survey or other promotional activities.
• To inform you of updates to, or changes in, our products and services, including changes to our terms and conditions and policies.
• To carry out market research and for product development.
• To conduct analysis of our website’s performance and shopping experience.
• To screen transactions for fraud, and, if necessary, to decline to do business with you if any of your information has been linked by us or a third-party data processor with fraudulent activity.
• To conduct activities and data processing described elsewhere in this Privacy Policy.
• To comply with legal requirements or obligations to law enforcement, regulators and the court service.

Unless you have opted out of the same, we may send you periodic emails and catalogs. If you change your mind and would like to discontinue receiving promotional emails and catalogs from us, please write to us at info@christmasloft.com. Visitors who register or participate in other site features such as marketing programs content will be given a choice whether they would like to be on our email list and receive e-mail communications and catalogs from us.

 

HOW DO WE PROTECT YOUR INFORMATION?

Unfortunately no data transmission over the internet or electronic data storage system can be guaranteed to be 100% secure. We implement a variety of security measures to maintain the safety and integrity of your information. Your information is contained behind secured networks to prohibit unauthorized access, and is only accessible by a limited number of persons who have special access rights to such systems. When you place orders or access your information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

If you have a personal password which enables you to access certain parts of our website or any other portal, app or service we operate, it is your responsibility to keep this password confidential. You are fully responsible for any activity that takes place by a party that is logged into our website using your user name and password, unless such activity is conducted by us or one of our agents. We ask that you not to share your password with anyone.

DO WE USE "COOKIES"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may also combine your email information with other information to which they have access, such as mailing addresses, so that we may serve relevant marketing offers to you via email and direct mail, provided you have opted in to receive them.

We may contract with carefully chosen third-party service providers and data processors to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, even if disabling cookies makes it impossible to order products through our website, you can still place orders over the telephone by contacting customer service.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our affiliates and website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Occasionally, we may provide your email address or physical address to marketing partners in an effort to make you aware of products or services in which you may have an interest. In addition, non-personally identifiable visitor information, including generalized or aggregated visitor information, may be provided to other parties for marketing, advertising, or other uses.

From time to time, we make our mailing list (names and mailing addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you. We do not share email addresses for this purpose. If you prefer that we do not share any of your information with these companies, please contact us or unsubscribe from our catalog mailing list per the instructions below.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

If you have created a profile or personal account on our website, you can email us at info@chrismasloft.com to modify your info. Please note that due to email production schedules, you may receive emails already in production even after you have opted out of receiving marketing emails from us.

PRIVACY OF CHILDREN ON OUR WEBSITE

Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personally identifiable information from a user of the site who is under the age of 13, we will remove that child’s personal information from our files.

 

HOW TO CONTACT US

Please also feel free to contact us if you have any questions about this Privacy Policy or our practices. You may contact us at info@christmaloft.com

If you have any product questions, customer service requests, shipping inquiries, or need to reach us for any other reason, please visit the Contact Us page.

 

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents is provided pursuant to the California Consumer Privacy Act (“CCPA”) and applies to California residents and supplements our overall Privacy Policy.

Consumer Rights

As of 01 January 2020, California residents have the following rights:

1. Notice and access
   You have the right to know: (a) the categories of personal information we collect about you; (b) the categories of sources from which the information was collected; (c) the business or commercial purpose for collecting, disclosing, or selling personal information; and (d) the categories of third parties we have disclosed or sold personal information to for a business purpose and the categories of personal information disclosed. You may request that The Christmas Loft provide you access to the specific pieces of personal information collected about you in a readily usable format.
   Please note that your access rights under the CCPA are not absolute. You may exercise your access rights only up to two times each year and the information requested is limited to personal information collected in the 12-month period preceding our receipt of the request.
   We may, in our sole discretion, choose to provide personal information more than twice a year and covering a period greater than the preceding 12 months. Should we choose to do so, the same does not constitute an obligation to do so.
2. Deletion
   You may request that we delete any personal information that we have collected from or about you. As described in our overall Privacy Policy, there are some reasons or instances we will not be able to fully address your deletion request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation such as honoring warranty claims.
3. Opt-out of Sale of Personal Information
   You may request to opt-out of our sale of your personal information to third-parties for their direct marketing purposes. Due to the way our customer information systems work, if you exercise your right to opt-out, we will not only – moving forward – cease sharing your personal information to such third parties for use for their purposes, but we will also take you off our catalog list or, if you are not yet in our catalog list, you will not receive our catalogs even if you subscribe to the same. You would still be able to see our products at our website and are welcome to sign up for our promotional emails.
4. Non-Discrimination
   The CCPA prohibits businesses from discriminating against a customer for exercising their rights under the CCPA. The Christmas Loft will not discriminate against you for exercising any of your CCPA rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us directly at info@christmasloft.com with the subject line “CCPA Rights Request” or calling our Customer Service team at 603 730 5506

Please describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it. Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your personal information.

We will verify your request using existing information that we have about you. We may request additional materials or information for the purposes of validating the authenticity of your request. The Christmas Loft will use the information provided in connection with a verification request solely for the purposes of verification. We will not be able to implement your request if we are unable to verify your identity or authority to make the request and confirm that the personal information relates to you. We will respond to your request within 45 days of your verified request, unless we need additional time, in which case we will let you know.

There may be other situations where The Christmas Loft is unable or not required to fulfill your CCPA rights request. In such cases, we will respond to your request within the period required by the CCPA and provide relevant details regarding The Christmas Loft’s determination and any additional relevant information about your rights request.

Disclosures

In addition to the details described in our overall Privacy Policy, we make the following disclosures:

1. We collect the following categories of personal information: identifiers and transactional information (i.e., name, billing address, email address, products purchased, unique personal identifier or other similar identifiers), Internet or other electronic network activity information, geolocation, and inferences drawn from the above.
2. We obtain the categories of personal information above from the following categories of sources: directly from our consumers, and directly and indirectly from activity on our website, and from third-parties we have engaged.
3. We “sell” the following categories of information: identifiers or contact information (names and addresses only) and general shopping activity. For clarity, The Christma Loft does not sell or share your personal information to third parties for monetary consideration. However, from time to time, we make our catalog mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products may be of interest to you, and in turn, we are able to mail our catalogs to certain customers of other retail companies. Under the CCPA and existing California law, this qualifies as a “sale” of personal information.
4. We disclose the following categories of personal information for a business purpose: identifiers and transactional information, Internet or other electronic network activity information, geolocation, and inferences drawn from the above.
5. We disclose the following categories of personal information for a business purpose: identifiers and transactional information, Internet or other electronic network activity information, geolocation, and inferences drawn from the above.

 

PRIVACY OF RESIDENTS OF THE EUROPEAN UNION AND AUSTRALIA

Our Website is not intended for use by residents of the European Union or any other person entitled to rely upon the data privacy rights given to data subjects under the EU’s General Data Protection Regulation (GDPR) and associated laws and regulations. 

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Oct 5, 2021

TERMS AND CONDITIONS

Please also see our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

YOUR CONSENT

By using our site, you consent to our Privacy Policy and the Website Terms & Conditions stated above.